This is how to ask for money – give vision to your tribe!

This concept is simple (Tell your Story) but it’s not easy. Every September, I look forward to hearing Scott Harrison tell me all the really incredible things that friends of charity:water have been doing over the last year. Seeing peers, families and kids get exited about making an impact in a community half way around the world is incredible – plus it doesn’t hurt when cute kids are putting on a lemonade stand for water projects either.

Conventional (or entrenched) wisdom would say that we need to make sure there’s a regular appeal letter, a response device and we need to wait 3 weeks to see how it does. Get some data returned and then look how else we can “engage” our print audience.

Can you imagine if charity:water did that?

I can’t – it would be against their DNA. They’ve never been a conventional charity, YAY!

Check out their website (it changes during this campaign- because it’s how they got started, they’re using every piece of communication to reinforce their position)

This design is so simple and extremely intentional. It’s pretty but the primary function of the webpage is quick connection and helping site visitors become participants in water projects.

But that’s them…. and you work at a more conventional charity and to mix it up too much could be disastrous.. What can we learn? Here’s a couple of tips.

Tell your story
Don’t just tell the stories of those your impacting make sure your organization doesn’t get lost in the shuffle. It’s crucial to share your impact but make sure you’re consistently sharing with your audiences about why you’re active and why you’ve chosen this work versus others.

Film, Film, Film
Hire/partner with a filmmaker – and I don’t mean the guy down the street with a camera. I mean a professional that works withclients all the time. I’ve found that the best filmmakers to collaborate with have big dreams and don’t feel that client work is their endgame. They are pushing themselves and their company to be bigger, as a result, they are always learning and a position of learning means that they’ll have a careful eye on how to make your next film project. (PS if you’re nervous about it, I’ve got a great list of companies that I enjoy working with – just email me dan@portnoymediagroup.com)

A Clear Ask
One of the new trends is to kind of ask or soft ask. (Have a response device in a mailer but don’t draw attention to it.) It’s confusing. Ask your tribe or don’t. Give them information and thank them, tell them a story or an update but when it’s time to ask don’t “shuffle your feet”. “Do or do not. There is no try?”- Yoda Don’t apologize for raising money to save someones life! When you pause or don’t ask with confidence it can communicate a lot of extra negatives. Either you’re being a good steward with your funds and you can ask with confidence for the ability to carry on this work or you’ve abused this relationship and you’re unsure if this should continue.

Adjust Across Platforms
The web needs to reflect your campaigns. This sounds simple, and it is, but too many times the website is taking a backseat to the agency running a print campaign. remember, you can get more data in 30 minutes from a facebook post (with a vibrant community) than you will on how a mailer responded. (it’s easier for charity:water – to my knowledge they don’t have a regular mailing list, just email)

Community
How are you building it around your project. You have to show the peer to peer influence – don’t just give me some stats – that’s lame. Show me how a human was impacted and made an adjustment in their life for your cause. That will help your community know that this is the kind of action you’re looking for. Read Dan and Chip Heath’s book “Switch” they call it: Highlighting the bright spots.

Ditch the Text
How much text on the charity:water homepage is above the fold? Not that much. Bold statements and a video. This short film will do more than 3 pages of text could ever do to communicate a story. Now look at your website. I run into a lot of NPO’s trying to communicate everything that they do all at the same time. That’s not story telling, it’s asking people to drink from a fire hose and how long would you hang around if that’s all you could do. It’s not connection – it’s offensive. Don’t be offensive.. but you know that already.

Congratulations to Scott Harrison and the team at charity:water for hitting another homerun. I admire your work and you’re all top shelf in my book.

Breaking this information down and getting it working for your organization is what Portnoy Media does best. So if this is feeling like a lot and you’re interested in telling your story better and developing community around your brand – give us a shout. Nonprofits, over 40% of your annual revenue is less than 120 days away!!

Office Number 626.487.9823

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