I’m sorry to do this to you. From now on you’re going to see it. It’ll be in your face and it can’t be ignored. What is it?

It’s the broken system.

We see them all the time. The spam email that you didn’t ask for, the sign that leads to a dead end or anything on the FAIL blog.

Seth Godin is a great writer and communicator and I think he hits the nail on the head on a subject that we often see and draw attention to but rarely fix.

I’m a fan of the broken system, it’s actually something we love around the office. The best part is that it’s obvious and can be changed – usually in short order. We’ve joined teams that have been in dismal shape and in as little as 6 weeks seen revenue growth of over 300% over the previous year. Was it a special case? Maybe. Point is, your system is delivering the perfect results for what you’ve crafted so you can probably make it better.

Action Possibilities:

• What small ways could be improved upon to bring more harmony to your team, improve morale, etc?
• How can you bring trust to your team that will stop them from using the passive aggressive “Reply All” button?
• How’s your team performing?
• What policies or procedures do you laugh about but continue to enforce?

---